Customer Care Executive

18,000 - 25,000 /month

Renrui Hr Services India

Sector 63 Noida, Noida

6 - 48 months Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF

Job Description

Responsibilities

· Manage large amounts of inbound and outbound calls in a timely manner

· Handle customer queries over Call or chat

· Follow communication “scripts” when handling different topics

· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

· Build sustainable relationships and engage customers by taking the extra mile

· Keep records of all conversations in our call center database in a comprehensible way

· Frequently attend up skilling sessions to improve knowledge and performance level

· Meet personal/team qualitative and quantitative targets

Requirements and skills

· A minimum qualification of high school/diploma is required

· A higher degree would be an advantage (pursuing not allowed)

· Previous experience in a customer support role would be of great advantage

· Strong phone and verbal communication skills along with active listening (English)

· Good written and verbal communication skills

· Must have good data entry and typing abilities

· Customer focus and adaptability to different personality types

· proficient in relevant computer applications

· Ability to multi-task, set priorities and manage time effectively

· Flexible to work in rotational shifts and week-off’s

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹18,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 63 Noida, Noida.
How many openings are available for this position?
Ans : There are 20 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Sector 63 Noida, Noida.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹18,000-₹25,000 per month. This is a Full Time opportunity and has 20 openings available.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Benefits

Insurance, PF

Skills Required

Domestic Calling, International Calling, Non-voice/Chat Process, Query Resolution, customer support, voice support, Csat, Customer service, inbound process