Customer Care Executive

Company Overview:

Join a globally recognized leader in container shipping and freight forwarding services. With a strong commitment to operational excellence, sustainability, and customer satisfaction, we provide reliable and efficient logistics solutions across major trade lanes. Be part of a team that connects the world through seamless cargo movement and end-to-end supply chain solutions.

Position Overview:

As a Customer Care Executive, you will act as the primary point of contact between the company and its clients. You will be responsible for ensuring high levels of customer satisfaction through prompt, efficient, and professional communication, while managing documentation and coordination related to shipping and logistics.

Key Responsibilities:

• Serve as the first line of support for customer inquiries, complaints, and service requests via phone, email, and online platforms.

• Handle shipment bookings, track consignments, and provide regular updates to clients.

• Coordinate with internal teams (operations, documentation, sales, and customs) to ensure timely cargo movement and issue resolution.

• Ensure accurate and timely submission of shipping documents (BLs, invoices, delivery orders, etc.).

• Maintain up-to-date knowledge of international shipping regulations, INCOTERMS, and documentation standards.

• Assist in resolving shipment delays, disputes, and exceptions in coordination with relevant departments.

• Build and maintain strong customer relationships, focusing on customer retention and satisfaction.

• Analyze customer feedback and contribute to process improvements to enhance service delivery.

• Utilize CRM tools to log interactions and maintain a history of customer communication.

• Support key account management and contribute to monthly/quarterly performance reviews.

Required Qualifications & Skills:

• Master’s degree in Business Administration, Supply Chain Management, International Trade, or a related discipline.

• 0–2 years of relevant experience in customer service, logistics, or shipping (Fresh postgraduates with strong internships may also apply).

• Excellent communication skills (verbal and written) in English; multilingual proficiency is a plus.

• Familiarity with container shipping documentation, freight terms, and supply chain workflows.

• Strong organizational skills and attention to detail.

• Ability to multitask and work under pressure in a fast-paced environment.

• Proficiency in MS Office (Excel, Word, Outlook); experience with ERP/CRM systems (e.g., SAP, Salesforce, CargoWise) is a plus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., RENOWN CONTAINER LINES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at RENOWN CONTAINER LINES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.