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Customer Care Executive

salary 11,000 - 17,000 /month*
company-logo
job companyRb Consultancy
job location Work from home
incentive₹3,000 incentives included
job experience0 - 2 years Experience in Customer Support / TeleCaller
10 Openings
Incentives included
work_from_home Work From Home
full_time Full Time

Skills Required

Domestic Calling

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: PF
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Internet Connection, Laptop/Desktop, Aadhar Card

Job Description

We are looking for a Customer Care Executive to join our team at Rb Consultancy. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹11,000 - ₹17,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

  1. Can freshers or experienced candidates apply for this Customer Care Executive role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Care Executive role.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Care Executive job ranges between ₹11,000-₹17,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Executive job follows a Rotational shift.
  4. Can this job be done remotely?
    Ans : Yes, this job can be done remotely as it is a work from home job.
  5. How many vacancies are there for this Customer Care Executive job?
    Ans : There are 10 vacancies for this Customer Care Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Care Executive job?
    Ans : As a Customer Care Executive, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Executive position is A Block Lake Town, Kolkata.
  9. Who is the right fit for this Customer Care Executive job?
    Ans : A candidate having skills like Domestic Calling with 0-2 years of experience is the right fit for this Customer Care Executive job.
  10. What makes this Customer Care Executive job a good opportunity?
    Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹11,000-₹17,000 per month. This is a Full Time job and has 10 openings.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Benefits

PF

Skills Required

Domestic Calling

Shift

Rotational

Contract Job

No

Salary

₹ 11000 - ₹ 17000

English Proficiency

Yes

Contact Person

Satyajit Paul
Posted 21 hours ago
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