Customer Care Executive

16,000 - 18,000 /month

Rah Legal Knowledge Process Private Limited

Ghatkopar West, Mumbai

6 - 12 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Query Resolution

Non-voice/Chat Process

Job Highlights

Languages: Hindi, Marathi

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Customer Care Executive to join our team at Rah Legal Knowledge Process Private Limited. The role offers ₹16000 - ₹18000 and involves managing customer calls, delivering outstanding customer service related to Customer care executive. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

What are the eligibility criteria for this Customer Care Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-1 years of experience and skills like Query Resolution, Non-voice/Chat Process for this Customer Care Executive job offered by Rah Legal Knowledge Process Private Limited in Ghatkopar West, Mumbai.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹16,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghatkopar West, Mumbai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-1 years of experience can apply for this Customer Care Executive job. Only female candidates can apply.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Ghatkopar West, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution, Non-voice/Chat Process along with 1-1 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹16,000-₹18,000 per month. This is a Full Time opportunity and has 5 openings available.