Customer Care Executive

Job Title: Customer Service Executive (Fresher)

Location: Malad, Mumbai
Experience: 0–1 Year (Freshers Welcome)
Employment Type: Full-time

Job Description:

We are looking for enthusiastic and customer-focused freshers to join our Customer Service team at our Malad office. The ideal candidate will be responsible for handling customer queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound and/or outbound customer calls professionally

• Respond to customer queries via phone, email, or chat

• Resolve customer complaints and issues in a timely manner

• Maintain accurate records of customer interactions

• Provide information about products/services clearly

• Escalate complex issues to the concerned department when required

• Follow company policies and customer service guidelines

Eligibility Criteria:

• Minimum qualification: 12th Pass / Graduate (any stream)

• Freshers can apply

• Basic computer knowledge (MS Word, Email, Internet)

• Good communication skills in English and Hindi (additional languages are a plus)

• Willingness to work in shifts (if applicable)

Skills Required:

• Good verbal and listening skills

• Customer-oriented attitude

• Problem-solving abilities

• Patience and positive approach

• Ability to work in a team

Benefits:

• Fixed salary + incentives (if applicable)

• Training provided for freshers

• Growth and career advancement opportunities

• Friendly and supportive work environment

  CONTACT HR KIRTI= 9834952319

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.