Customer Care Executive

Job Title: Customer Care Executive

Location: Park Street
Department: Quality Department
Reports To: CRE Manager / CEO
Company: Maruti Suzuki NEXA – [Premier Carworld Pvt. Ltd.]
Job Type: Full-Time

About the Role:

As a Customer Care Executive at Maruti Suzuki NEXA, you will be the face and voice of premium customer experience. Your role is to ensure high standards of customer satisfaction, relationship management, and service excellence by handling pre-sales and post-sales queries, customer feedback, and overall customer engagement in line with the NEXA brand ethos of “Create. Inspire.”

Key Responsibilities:

Customer Handling & Relationship Management

• Greet and welcome walk-in customers and ensure a premium hospitality experience.

• Address and resolve customer inquiries, concerns, and complaints professionally and promptly.

• Manage follow-ups with customers for feedback, appointments, and service reminders.

• Build long-term relationships with customers through personalized engagement.

Customer Feedback & Escalation

• Collect and analyze customer feedback post-delivery and post-service.

• Escalate unresolved issues to relevant departments or management as per SOP.

• Ensure closure of all customer concerns within defined TAT (Turnaround Time).

Coordination & Communication

• Coordinate with the sales, service, and delivery teams for seamless customer journey.

• Schedule appointments for test drives, vehicle delivery, and service.

• Ensure proper documentation and data entry in CRM systems.

Reporting & Documentation

• Maintain accurate records of customer interactions, transactions, and feedback.

• Generate daily/weekly/monthly reports on customer satisfaction and follow-ups.

Key Skills Required:

• Excellent communication and interpersonal skills

• Customer-centric approach with a pleasant personality

• Problem-solving and conflict-resolution skills

• Proficient in MS Office and CRM software

• Ability to multitask and handle pressure

Qualifications:

• Graduate in any discipline (Preferred: BBA, B.Com, BA)

• 1–3 years of experience in customer service (Automobile industry preferred)

• Freshers with strong communication skills may also apply

To Apply:
Send your updated resume to hrho1@premiergroup.in or watsapp at 9836726852/9073976896

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., PREMIER CARWORLD PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 4 Customer Care Executive at PREMIER CARWORLD PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.