Customer Care Executive

Job Description

Customer Care Executive

Department

Customer Care / Relations / Service

Location

Agarpara (West Bengal)

Company
Premier Carworld  Pvt.  Ltd.

Company Overview

We are an authorised automobile dealership operating in accordance with the service standards and customer satisfaction practices established by Maruti Suzuki India Limited. Our organization is committed to delivering high-quality service experiences and building long-term relationships with our customers.

Job Summary

We are looking for a proactive and customer-focused Customer Care Executive to manage customer interactions, coordinate service follow-ups, and support customer satisfaction initiatives. The role requires excellent communication skills, strong attention to detail, and the ability to maintain professional relationships with customers while ensuring smooth coordination with the service team.

Key Responsibilities

• Handle inbound and outbound customer calls related to service appointments, reminders, and follow-ups.

• Conduct service reminder calls and post-service feedback calls to ensure customer satisfaction.

• Record customer feedback, complaints, and service-related concerns in the system and coordinate with the service team for timely resolution.

• Maintain regular communication with customers regarding service updates and pending cases.

• Ensure accurate maintenance of customer database and call records.

• Assist the dealership in improving Customer Satisfaction Index (CSI) performance.

• Coordinate effectively with Service Advisors and Workshop Teams to provide timely updates to customers.

• Deliver professional, courteous, and customer-oriented service at all times.

Eligibility Criteria

• HS / Graduate in any discipline from a recognized institution.

• 6 months to 1 year of experience in customer service, tele-calling, or call center roles is preferred.

• Freshers with excellent communication skills may also be considered.

Required Skills

• Strong communication and interpersonal skills

• Basic computer proficiency (MS Office)

• Good customer handling and problem-solving abilities

• Ability to work in a target-oriented and fast-paced environment

• Professional attitude and strong customer service mindset

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.