Customer Care Executive

We are looking for a someone with excellent spoken English & Kannada who also has 0-2 years of experience in operations support or similar roles.

Shift Timing: 6 a.m- 3 p.m (Monday- Saturday)

Location: Jayanagar, 4th block (Opposite of Vijaya College)

•Male candidates can apply for this role

Job Responsibilities:

• Monitoring day to day operations of site

• Vehicle Tracking and Incident Communication to Management, Client & commuters/ guardians

• Real-time system updates

• driver/ attender/ vehicle change

• Any changes/modification to routes/ child/ commuter using transport

• Regular System Updates

• Trip Scheduling

• New Employee/ Vehicle induction (including GPS, & Camera)

• Upkeep of vehicle (including GPS, & Camera) & employee statutory

• Reporting & Analysis

• Log in - Log out reports

• Attendance reports

• Breakdown reports

• Mileage reports

• Diesel filling reports

• Maintenance Escalations

• Checklist

• Verification of Trips undertaken by Drivers

• Ground team performance report

Must-have skills: Excel, Good oral and written communication skills in English and Kannada

About the Company:

NVS is a 19-year-old people transportation firm that caters to over 30+ schools and corporations that include thousands of employees and parents, currently resulting in over 20,000+ Daily active users. We also have a software business that is 4 years old. We are a growing firm with a pan-India but Bangalore-heavy presence and are constantly innovating. We pride ourselves on providing top-notch feature-rich products and customer-centric reliable services. We are rapidly expanding to top schools, corporations, and new cities. We are keeping kids safe, ensuring employees reach the office on time and parents rest assured.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.