We are looking for a Customer Support Executive to join our team NPL Worldwide Express to handle customer calls, provide exceptional customer support and resolve queries related to Industry
Key Responsibilities:
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Handle inbound & outbound calls Understand customer's need & solve queries Regular Shipment Booking Data Entry in Excel or Software
Regular booking data match with shipment Booking employee
Retail customer shipment Booking and payment collection
Client Regular MIS preparation and Mail
arrange client Reverse pick up