Customer Care Executive

15,000 - 20,000 /month

Nnhire.com

Sector 65 Noida, Noida

1 - 5 years Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Job Description – Customer Care Executive (Government Process)

Job Title: Customer Care Executive

Location: 2nd Floor, A-17, Sector-65, Noida (Near Sector-62 Metro Station)

Process: MSWS – Government Process (Voice Support)

Salary: Up to ₹20,000 CTC per month

Eligibility Criteria

- Graduate in any stream.

- Minimum 1 year of experience in a Customer Support/Customer Care role in the BPO domain.

- basic English communication skills with

neutral accent and minimal MTI (Mother Tongue Influence).

- Comfortable working in rotational shifts (Day shift preferred, based on business requirements).

- Rotational week off.

Key Responsibilities

- Handle inbound customer calls professionally and resolve customer queries.

- Deliver accurate information and ensure first-call resolution wherever possible.

- Maintain excellent customer satisfaction and service quality.

- Meet process KPIs including:

- Average Handle Time (AHT)

- Quality Score

- CSAT (Customer Satisfaction)

- Adherence & Attendance

- Productivity Targets

- Maintain complete and accurate call documentation in the system.

- Follow process guidelines, SOPs, and compliance requirements.

- Escalate unresolved issues to the concerned team whenever required.

Required Skills

- Strong verbal and written English communication.

- Good listening and problem-solving skills.

- Ability to handle customer queries with empathy and professionalism.

- Basic computer knowledge and typing skills.

- Ability to work in a fast-paced BPO environment while achieving defined KPIs.

Preferred Candidates: Candidates with prior experience in Government Voice Processes or Customer Support BPO will be preferred.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 1-5 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹20,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 65 Noida, Noida.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 20 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Sector 65 Noida, Noida.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution with 1-5 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 20 openings.