Customer Care Executive

Job Title: Customer Service Associate
Location: Bidhan Nagar, Kolkata, West Bengal 700091
Job Type: Full-time
Experience Required: 0–2 years (Freshers can apply)
Industry: BPO
Working Days: 6 days a week with rotational offs
Salary: 14,000 – 16000 (Depends on Interview)

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team in Hazratganj, Lucknow. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner

• Resolve customer complaints and issues with empathy and efficiency

• Provide accurate, valid, and complete information by using the right tools and resources

• Maintain customer records and document all interactions according to company procedures

• Collaborate with internal teams to resolve complex issues

• Follow communication procedures, guidelines, and policies

• Keep up to date with product knowledge and company updates

Requirements:

• Minimum qualification: 12th Pass / Graduate

• Excellent communication skills in English and Hindi

• Strong problem-solving abilities and attention to detail

• Ability to handle stressful situations and difficult customers with patience

• Basic computer knowledge and familiarity with customer service tools or CRM software is a plus

• Prior experience in a customer service or BPO environment is an advantage (not mandatory)

Benefits:

• Competitive salary

• Professional growth and training opportunities

• Friendly and supportive work environment

• Convenient location in the heart of Bidhan Nagar, Kolkata, West Bengal 700091

To Apply:
Send your updated resume to support@anancorporatecommunications.com or contact us at +91 7887256145

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹17500 per month + Incentives that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Niftel.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 96 Customer Care Executive at Niftel
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.