We are looking for a Customer Care Executive to join our team at ALTRUIST TECHNOLOGIES PVT LTD. The role offers 10000 - 20000 and involves managing customer calls delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for carrer growth.
Key responsibilities:
• Manage incoming and outgoing calls in a professional manner.
• Respond to customer enquiries, complaints and concerns with a problem - solving mindset.
• Log customer interactions and trust follow -ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• meet key performance metrics including call handling time, customer satisfaction and resolution rates.