Key responsibilities: 1. Handling customer concerns and complaints in a timely manner. 2. Informing customers of upcoming promotions or deals. 3. Establishing a positive rapport with all clients and customers in person or via phone. 4. Forming reports based on customer satisfaction statistics. Shift Timings: Females: Between 9:00 AM to 8:00 PM (any 9-hour shift). Males: Between 9:00 AM to 11:00 PM (any 9-hour shift). Working Days: 6 days a week with a rotational weekly off.