Customer Care Executive

Company Description

NFCPL is a new-age technology-enabled NBFC that seeks to work towards Financial Inclusion. Our belief is that sectors that are traditionally considered risky have cohorts of credit-worthy individuals. We specialize in making contrarian bets driven by first-principles thinking.

Job Description - Customer Support Executive

Job summary - The Customer Engagement Specialist is responsible for enhancing customer satisfaction and loyalty through effective communication, support, and relationship-building.

• Engage with customers through phone, email, chat, and social media to address inquiries, resolve issues, and provide product information.

• Develop and maintain strong relationships with customers, ensuring they feel valued and heard; identify opportunities to enhance customer loyalty.

• Gather customer feedback and insights to inform product development and service improvement; relay relevant information to internal teams.

• Address customer concerns and complaints effectively, using empathy and problem-solving skills to ensure satisfactory resolutions.

• Assist in the development and implementation of customer engagement strategies, campaigns, and programs aimed at increasing customer satisfaction and retention.

•  Analyse customer data and engagement metrics to identify trends and opportunities for improvement; prepare reports for management.

•  Work closely with sales, marketing, and product teams to ensure alignment in messaging and customer support initiatives.

• Skills -

• Excellent verbal and written communication skills.

• Strong interpersonal skills with a focus on building relationships.

• Proficiency in CRM software and Microsoft Office Suite.

• Ability to analyse data and derive actionable insights.

  Location - Shrinath Puram, Kota, Rajasthan

  Working days - Monday - Saturday

  Working hours - 9:30 - 6:30 pm

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.