Customer Care Executive

Job Title: Telecaller – Service Center Department: Customer Support / After-Sales Service Industry: Kitchen Chimney Manufacturing
Job Summary

We are looking for a Telecaller for our Service Center who will handle customer calls related to service requests, complaints, installation, and follow-ups. The candidate will act as the first point of contact for customers and ensure timely coordination with service technicians for chimney-related services.

Key Responsibilities

• Receive and handle incoming customer calls related to chimney service, repair, installation, and AMC

• Register service complaints and generate service call tickets

• Assign service calls to technicians and coordinate daily schedules

• Follow up with technicians and customers for service closure

• Inform customers about service charges, warranty terms, and spare parts

• Maintain proper records of calls, complaints, and service reports

• Handle customer feedback and escalate unresolved issues to seniors

• Make outbound calls for service confirmation, follow-ups, and feedback

Required Skills & Qualifications

• Minimum qualification: 10+2 / Graduate preferred

• Experience: 1–2 years in a service center or customer support role (preferred)

• Good communication skills in local language, Hindi & basic English

• Basic computer knowledge (MS Excel, service software, call logging)

• Polite, patient, and customer-friendly attitude

Preferred Industry Experience

• Kitchen appliances / Chimney / Home appliances service center experience will be an added advantage

Work Location

• Service Center / Head Office

Salary

• As per company norms and experience

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.