Customer Care Executive

Customer Service Representative – Job Description

Position Summary:
The Customer Service Representative (CSR) serves as the first point of contact for customers, providing assistance, resolving issues, and ensuring customer satisfaction. The role involves responding to inquiries, processing orders, handling complaints, and offering support across various communication channels.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in person.

• Resolve product or service issues by clarifying complaints, determining the cause, and selecting the best solution.

• Process orders, forms, applications, and requests accurately.

• Maintain customer records by updating account information.

• Follow communication procedures, guidelines, and policies.

• Escalate unresolved issues to the appropriate internal teams when necessary.

• Provide feedback on the efficiency of the customer service process.

• Meet personal/team performance targets and call handling quotas.

• Stay informed about company products, services, and promotions.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹19000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MULTIPLE JOBS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 20 Customer Care Executive at MULTIPLE JOBS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.