Customer Care Executive

18,000 - 22,000 /month

Mswipe Technologies Private Limited

Jui Nagar, Mumbai

0 - 3 years Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Job Title: Customer Care Executive

Location: Juinagar & Bangalore

Department: Helpdesk

Position: Merchant Experience Advisor (Relationship Manager)

Experience: 0–3 Years

Industry Preference: Fintech / Banking / Payments

🔹 Job Responsibilities:

• Handle merchant queries through calls, emails & WhatsApp

• Resolve issues related to POS machines, transactions & settlements

• Conduct welcome calls and guide merchants on product usage

• Follow up on complaints and ensure timely resolution

• Educate merchants about offers and campaigns

• Promote additional services (Upselling/Cross-selling)

• Maintain records of customer interactions and resolutions

🔹 Required Skills:

• Good communication skills in English & Hindi

• Customer handling and problem-solving skills

• Ability to manage high call volumes

• Basic knowledge of POS, UPI & digital payments

• CRM/Ticketing system knowledge is an added advantage

🎓 Eligibility:

• Minimum 12th Pass

• Age below 35 years

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-3 years of experience can apply for this Customer Care Executive role.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹18,000-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Jui Nagar, Mumbai.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 20 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Jui Nagar, Mumbai.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Domestic Calling, Query Resolution with 0-3 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹18,000-₹22,000 per month. This is a Full Time job and has 20 openings.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Benefits

Skills Required

Query Resolution, Domestic Calling, Voice process, Communication skills, English proficiency, Customer Handling, Problem Solving skills, Basic computer Knowledge