Customer Care Executive

Job description

Responsibilities

• Answering inbound calls and making outbound calls to customers

• Providing customer support and resolving their issues

• Utilizing knowledge of products or services to effectively assist customers

• Following communication scripts and procedures

• Ensuring all interactions are recorded and documented accurately

Qualifications

• Excellent verbal communication skills

• Strong problem-solving and decision-making abilities

• Ability to handle high volumes of calls in a fast-paced environment

• Good listening and customer service skills

• Ability to adapt to different customer personalities and handle challenging situations

• Basic computer and typing skills

Skills

• Excellent verbal communication

• Customer service orientation

• Problem-solving

• Decision-making

• Active listening

• Ability to multitask

• Adaptability

• Basic computer skills

• Typing skills

Role: Operations Support - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations Support

Education

UG: Graduation Not Required

Shift : 6 days 1 off

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹16000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MPOWERMENT RESOURCES LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 20 Customer Care Executive at MPOWERMENT RESOURCES LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.