We are looking for a Customer Support Executive for a Voice process role involving voice calls. The candidate will handle customer queries, resolve issues efficiently, and ensure high customer satisfaction.
Key Responsibilities:
• Handle inbound/outbound calls.
• Resolve customer queries, complaints, and service requests
• Maintain accurate records in CRM systems
• Follow SOPs, quality standards, and compliance guidelines
• Achieve productivity, quality, and customer satisfaction targets
Required Skills:
• Excellent communication in English / Hindi (average English will not be considered)
• Minimum 1 year of relevant experience in Customer Support is Mandatory ( NBFC , Banking , Fintech )
• Customer handling and problem-solving skills
• Basic computer knowledge and CRM tools
Salary based on previous experience and previous salary