Customer Care Executive

Executive/Sr Executive – Contact Centre

Department (Level 3):Contact center (Operations & Customer Service)

Job Nature: Full Time

Location: Noida

Job Type: Permanent

Description

JOB PROFILE

Position Executive/Sr Executive – Contact Centre

Location NOC

Reports to General Manager – Contact Center Department Operations & CS

Function Contact Center Level M9/M8

Key Roles & Responsibilities

Key Roles & Responsibilities:

 Answer incoming customer calls in a professional and timely manner.

 Assist customers with inquiries including medical claims and rejections.

 Provide accurate and detailed information about claim procedures, documentation requirements, and coverage.

 Investigate and resolve customer concerns, ensuring high levels of customer satisfaction.

 Collaborate with internal departments, such as claims processing to address and resolve complex issues.

 Maintain thorough and up-to-date knowledge of products, medical billing codes, and claim processes.

 Document customer interactions and update customer records accurately in the system.

 Identify and escalate critical or unresolved issues to the appropriate department or supervisor.  Adhere to company policies, procedures, and compliance guidelines.

Key Requirements – Education & Certificates



Key Requirements - Experience & Skills

 A minimum of 1-2 years of experience in a call center environment, preferably in a healthcare or medical insurance setting.

 Strong knowledge of medical terminology, insurance claim procedures, and billing codes.

 Ability to contribute to revenue basis cross sell.

 Excellent verbal and written communication skills.

 Ability to handle high call volumes and prioritize customer needs effectively.

 Strong problem-solving and decision-making abilities.

 Attention to detail and accuracy in data entry and documentation.

 Exceptional customer service skills with a friendly and professional demeanor.

 Proficiency in using computer systems, including customer relationship management (CRM) software and Microsoft Office Suite.

 Ability to work effectively in a team-oriented environment.

 Flexibility to work shifts as per business requirements.

Key Functional Competencies

Functional competency Beginner Intermediate Expert

Convincing skills

Product Knowledge

Team Handling

Behavioral Competency

Behavioral competency Beginner Intermediate Expert

Strategic Mindset

Entrepreneurship

Execution Excellence

Building High Performing Teams

Qualification

Graduate

Skills

• Documentation

• Entrepreneurship

• Verbal Communication Skills

• Customer Relationship Management

• Writing skill

• Written Communication Skills

• Innovation

• Proficiency In Crm Software

• Flexibility In Working Shifts

• Problem-Solving Abilities

• Customer Service

• Microsoft Office Suite

• Customer Inquiries

• Data Entry Accuracy

• Operations

• Basic computer knowledge

• Verbal

• Customer Service Skills

• Computer Systems

• Medical Terminology

• Teamwork

• Decision-Making Abilities

• CRM

• Excellent communication skills

• Collaboration

• Business Requirements

• Problem-Solving

• Flexibility In Work Shifts

• customer service

• Contact Centers

  For more detail call us @ 7838222560 or drop your cv at srglobal19@gmail.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹27000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Mnc Health Insurance Company.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 8 Customer Care Executive at Mnc Health Insurance Company
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.