Customer Care Executive

salary 11,000 - 20,500 /month*
company-logo
job companyMaxicus
job location VIP Haldiram, Kolkata
incentive₹1,500 incentives included
job experience0 - 6+ years Experience in Customer Support / TeleCaller
New
14 Openings
* Incentives included
full_time Full Time

Skills Required

Domestic Calling
Query Resolution
Computer Knowledge

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Insurance, PF, Medical Benefits
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PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Care Executive to join our team [**maxicus kochartech**]. The role offers ₹11000 - ₹20500 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.


Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.


Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Executive job

  1. What is the eligibility criteria to apply for this Customer Care Executive job?
    Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹11000 - ₹20500 per month + Incentives that depends on your interview. It's a Full Time job in Kolkata.
  3. How many working days are there for this Customer Care Executive job?
    Ans: This Customer Care Executive job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Customer Care Executive job?
    Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MAXICUS.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Customer Care Executive role?
    Ans: There is an immediate opening of 14 Customer Care Executive at MAXICUS
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Customer Care Executive job?
    Ans: This Customer Care Executive job has Day Shift.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Benefits

Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution

Shift

Day

Salary

₹ 11000 - ₹ 20500

English Proficiency

Yes

Contact Person

Ranjit Gupta

Interview Address

VIP Haldiram, Kolkata
Posted 3 days ago
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