Customer Care Executive

• Customer Interaction:

  • Handle inbound and outbound customer calls, emails, and chat inquiries in a professional and courteous manner.

  • Respond to customer queries and complaints in a timely and accurate manner.

  • Provide information about products and services, including pricing, availability, and features.

• Issue Resolution:

  • Identify and troubleshoot customer issues, providing appropriate solutions.

  • Escalate complex issues to senior support or relevant departments when necessary.

  • Follow up on unresolved issues to ensure complete customer satisfaction.

• Process Improvement:

  • Suggest improvements to current processes to enhance customer service efficiency and effectiveness.

  • Participate in training sessions to stay updated on product knowledge and customer service best practices.

• Performance Metrics:

  • Meet or exceed key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction scores.

  • Continuously monitor personal performance metrics and seek opportunities for improvement.

• Team Collaboration:

  • Work closely with other departments, to resolve customer issues and enhance the overall customer experience.

  • Participate in team meetings and contribute to a positive team environment.

Qualifications:

• Education:

  • High school diploma or equivalent (required).

  • Bachelor’s degree in a related field (preferred).

• Experience:

  • Previous experience in customer service or support roles (required).

  • Experience in the industry related to the services (preferred).

• Skills:

  • Excellent verbal and written communication skills.

  • Strong problem-solving and analytical abilities.

  • Proficiency in using customer support software and CRM systems.

  • Ability to manage time effectively and handle multiple tasks simultaneously.

  • Patience and empathy when dealing with customers.

• Other Requirements:

  • Ability to work on weekends and holidays, if required.

Strong attention to detail and a commitment to delivering high-quality service

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹28000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MANGOPAW TECHNOLOGIES AND SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 20 Customer Care Executive at MANGOPAW TECHNOLOGIES AND SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.