Customer Care Executive

Job description:

We are hiring Customer Support Associates one of India’s leading digital payment platforms. This is an excellent opportunity for fresh graduates to launch their career in customer support. The role involves handling customer queries via both voice and non-voice channels.

Eligibility Criteria

• Education: Graduation (must be the highest qualification)

• Experience: Freshers only (at this stage)

• Communication Skills: Must be fluent in English

• Assessment: Versant Test required for both Voice and Non-Voice processes

Compensation

• Regular Role: ₹3.5 LPA (CTC) Expirinace 1 year On paper needed

• Apprentice Role: ₹16,800 per month (Stipend)

Key Responsibilities

• Resolve customer queries and issues through calls, emails, and chats

• Provide timely and effective support while maintaining a high standard of customer service

• Document interactions and ensure data accuracy

• Collaborate with team members and contribute to achieving customer satisfaction goals

Key Skills Required

• Excellent verbal and written communication

• Good comprehension and typing skills

• Ability to remain calm and professional under pressure

• Willingness to work in rotational shifts if required

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Make My Trip.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 90 Customer Care Executive at Make My Trip
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.