Customer Care Executive

We are looking for a Customer Care Executive to join our team at Mahe Technologies Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to . The role offers ₹10000 - ₹22000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.
Key Responsibilities:
-Make outbound calls to UK-based customers to conduct surveys (no sales or collections).
-Follow a scripted questionnaire and record accurate customer responses.
-Ensure high-quality data collection and meet daily/weekly targets.
-Maintain professional communication etiquette and adhere to process guidelines.
-Provide feedback and participate in continuous process improvement.

Required Skills & Qualifications:
-Excellent verbal communication skills in English.
-Minimum qualification: Higher Secondary (12th Pass) or Graduate.
-Prior experience in UK/International BPO preferred, but freshers are welcome.
-Basic computer knowledge and typing skills.
-Willingness to work in UK time zone.

What We Offer:
-Fixed salary + performance incentives.
-5-day work week (Saturday/Sunday off or rotational).
-Friendly and supportive work environment.
-Opportunities for growth and promotion within the company.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MAHE TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at MAHE TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.