Customer Care Executive

A Customer Care job description typically involves providing support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role often requires strong communication skills, problem-solving abilities, and the ability to handle multiple tasks efficiently. 

Key Responsibilities:

• Responding to customer inquiries: Answering questions about products, services, and company policies. 

• Resolving customer complaints: Addressing issues, finding solutions, and ensuring satisfaction. 

• Providing product or service information: Giving detailed explanations and guidance to customers. 

• Processing orders and transactions: Handling order placement, payments, and returns. 

• Maintaining accurate records: Documenting customer interactions and issues in a CRM system. 

• Escalating complex issues: Referring difficult cases to appropriate departments for resolution. 

• Following up with customers: Ensuring issues are resolved and customer satisfaction is achieved. 

• Collaborating with internal teams: Working with other departments to address customer needs. 

• Identifying customer needs: Understanding customer preferences and providing personalized solutions. 

• Providing proactive solutions: Offering suggestions and improvements to enhance customer experiences. 

• Staying up-to-date: Keeping abreast of product knowledge, company policies, and industry trends. 

• Meeting performance targets: Achieving call volume and resolution time goals. 

• Adapting to new technologies and processes: Learning new tools and procedures as they are implemented. 

• Participating in training and development: Improving customer service skills and knowledge. 

Skills Required:

• Excellent communication skills: Both written and verbal, for clear and effective interactions with customers. 

• Problem-solving skills: Identifying and resolving customer issues efficiently and effectively. 

• Customer focus: Prioritizing customer needs and ensuring a positive experience. 

• Organization and time management: Handling multiple tasks and prioritizing effectively. 

• Technical skills: Proficiency in using CRM systems and other relevant software. 

• Empathy and patience: Understanding customer perspectives and dealing with difficult situations calmly. 

• Ability to adapt to changing situations: Handling unexpected issues and adjusting priorities as needed. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., LUBDUB MEDICAL TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at LUBDUB MEDICAL TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.