Job Description – Customer Service Executive
Location: Thane
Process: Health Insurance
Position: Customer Service Executive
Job Responsibilities
Handle customer queries related to health insurance policies and services.
Provide accurate information regarding policy benefits, renewals, claims, and other insurance-related concerns.
Resolve customer issues promptly and professionally.
Maintain proper records of customer interactions and transactions.
Ensure a high level of customer satisfaction through effective communication and service.
Follow company policies, procedures, and quality standards.
Candidate Requirements
Minimum qualification: HSC / Graduate.
Freshers and experienced candidates may apply.
Excellent verbal and written communication skills.
Good customer-handling and interpersonal skills.
Basic computer knowledge.
Prior experience in BPO, customer service, or the insurance sector will be an advantage.