Customer Care Executive

About Unilights:

Unilights is an innovation-led architectural lighting company that collaborates with India’s top architects and interior designers. We specialize in delivering premium lighting solutions with a strong emphasis on design consultancy and seamless client service.

Learn More- Unilights.co

Role Overview:

As a CRM, you will be instrumental in supporting regional sales growth. Your role will focus onappointment setting, client coordination, and backend support to drive strategic client engagement and successful project closures. This position serves as the engine for the front-end sales team, requiring strong organizational skills, marketing know-how, and a flair for communication and follow through.

Key Responsibilities:

- Conduct detailed market research and database building of potential architects, interior designers, and direct clients.

- Set appointments and meetings.

- Coordinate communication between the client and internal teams (quotations, design, and operations).

- Assist in preparing customized presentations, brochures, and proposals for client meetings.

- Track and follow up on leads and ensure continuous client engagement.

- Maintain the CRM system with accurate records of client interactions and project stages.

- Support regional sales targets by ensuring timely backend execution.

- Work collaboratively with the marketing and design teams to ensure the quality and effectiveness of all client-facing material.

- Analyze trends and report feedback to the Regional Manager for strategy planning.

Qualifications & Skills:

- Bachelor's degree (preferably in Business, Marketing, or Design)

-0–5 years of experience in business development, sales coordination, or client servicing, preferably in the lighting, architecture, or luxury design industry.

- Excellent verbal and written communication skills.

- Strong organizational and multitasking ability.

- Comfortable in handling clients and coordinating across departments.

- Proficiency in MS Office, Excel, and CRM tools.

Why Join Us:

- Collaborate with industry-leading architects and designers.

- Be a key part of a design-driven and fast-growing organization.

- Learn consultative selling and architectural project management.

- Competitive compensation and opportunity for rapid career growth.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.