Customer Care Executive

Company: Legal Capital Law Firm
Job Title: Customer Care Executive
Location: Chamrajpet
Employment Type: Full-Time
Experience: 0–3 Years (Freshers with excellent communication skills can also apply)

About Legal Capital Law Firm

Legal Capital Law Firm is a client-focused legal services organization committed to delivering reliable, transparent, and professional legal solutions. We are looking for a Customer Care Executive who can provide exceptional customer support, address client inquiries, and ensure a seamless client experience.

Key Responsibilities

• Handle inbound and outbound calls professionally.

• Respond to client inquiries through phone, email, and WhatsApp.

• Provide accurate information about the firm's legal services and processes.

• Maintain positive relationships with existing and prospective clients.

• Schedule appointments and coordinate meetings between clients and advocates.

• Follow up with clients regarding case updates, document submissions, and appointments.

• Record customer interactions and maintain accurate client data in the CRM/database.

• Resolve customer concerns promptly and escalate complex issues to the appropriate department.

• Coordinate with internal teams to ensure timely client support.

• Achieve daily call and follow-up targets while maintaining high service quality.

Required Skills

• Excellent verbal and written communication skills in English, Hindi, and Telugu (preferred).

• Strong customer service and interpersonal skills.

• Good listening, problem-solving, and conflict-resolution abilities.

• Basic computer knowledge, including MS Office and CRM software.

• Ability to multitask and work in a fast-paced environment.

• Professional attitude with a customer-first approach.

• Strong organizational and time-management skills.

Qualifications

• Bachelor's degree in any discipline.

• 0–3 years of experience in Customer Care, Customer Support, Telecalling, or Client Relationship roles.

• Freshers with excellent communication and customer handling skills are encouraged to apply.

Preferred Qualities

• Positive attitude and willingness to learn.

• Patience and empathy while handling client concerns.

• Ability to maintain confidentiality and professionalism.

• Team player with strong coordination skills.

What We Offer

• Competitive salary with performance-based incentives.

• Professional growth and career development opportunities.

• Supportive and collaborative work environment.

• Training on legal processes and customer relationship management.

• Opportunities to enhance communication and client management skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.