Customer Care Executive

Here is a sample Job Description (JD) for a Customer Care Executive - Order Management in a Manufacturing Company:

Job Title: Customer Care Executive – Order Management

Department: Customer Service / Sales Support
Location: Bhiwandi, Sonale gaon
Reports To: Customer Service Manager / Sales Manager

Job Summary:

The Customer Care Executive – Order Management is responsible for handling customer orders from receipt to delivery, ensuring accuracy, timely processing, and excellent customer service. The role involves coordination with production, logistics, sales, and accounts teams to fulfill customer requirements efficiently.

Key Responsibilities:

• Coordinate with production, warehouse, and logistics teams to ensure timely delivery.

• Monitor order status, provide regular updates to customers, and resolve any delays or issues.

• Serve as the primary point of contact for customer queries related to orders, delivery, and product availability.

• Generate and verify sales invoices, delivery challans, and other required documents.

• Handle complaints or service requests and ensure prompt resolution.

• Maintain accurate records of customer interactions, orders, and transactions.

• Follow up on payment collections as per agreed terms.

• Support sales team with customer data, order history, and sales reports.

• Ensure compliance with company policies, quality standards, and customer satisfaction objectives.

Key Skills & Competencies:

• Strong communication and interpersonal skills.

• Detail-oriented with excellent organizational abilities.

• Proficiency in MS Office.

• Ability to multitask and work under pressure in a fast-paced environment.

• Customer-focused mindset and problem-solving skills.

• Team player with the ability to coordinate across departments.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Laqshya Infosoft Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 4 Customer Care Executive at Laqshya Infosoft Solutions
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.