Customer Care Executive

The Customer Care Executive’s role involves managing customer queries, providing product and service information, coordinating with sales and service teams, and ensuring a smooth customer experience from inquiry to post-sales support.

Key Responsibilities:

• Handle inbound/outbound calls, respond to emails, and resolve customer inquiries promptly.

• Maintain customer records, update databases (CRM), and ensure accuracy of information.

• Handle customer complaints and escalate issues to the concerned department for resolution.

• Ensure delivery process support by coordinating with sales, finance, and RTO teams.

• Provide after-sales support including service reminders, feedback calls, and customer satisfaction surveys.

• Assist in promotional activities, events, and showroom campaigns.

• Maintain knowledge of vehicles, features, finance options, and offers to support customer queries.

Key Skills & Competencies:

• Excellent communication and interpersonal skills (English, Hindi, and regional language).

• Strong customer service orientation with a polite and professional demeanor.

• Good knowledge of MS Office and CRM software.

• Ability to multitask and work under pressure in a fast-paced environment.

• Problem-solving attitude with patience and empathy.

• Team player with strong coordination skills.

Qualifications & Experience:

• Graduate in any discipline (preferably Business Administration, Marketing, or related).

• 1–3 years of experience in customer service, preferably in the automobile industry / showroom environment.

• Freshers with strong communication skills and passion for customer service may also apply.

Work Conditions:

• Based at the showroom front office / customer lounge.

• Flexible to work on weekends and public holidays as per showroom schedule.

• Interaction with customers, sales team, finance, insurance, and service departments.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹19500 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., K U N AUTO COMPANY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at K U N AUTO COMPANY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.