Customer Care Executive

Customer Service Representative – Job Description

Position Overview:
We are seeking a motivated and friendly Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, helping to resolve issues, answer inquiries, and ensure a positive experience with our products or services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person

• Handle complaints, provide appropriate solutions, and follow up to ensure resolution

• Maintain knowledge of company products, services, policies, and procedures

• Process orders, forms, applications, and requests

• Record customer interactions and transactions in the CRM system

• Collaborate with other departments to ensure customer satisfaction

• Meet performance metrics such as response time, resolution time, and customer satisfaction scores

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)

• Previous experience in customer service or a related field is a plus

• Strong communication, problem-solving, and interpersonal skills

• Ability to multitask, prioritize, and manage time effectively

• Comfortable using computers, customer service software, and other office systems

Key Competencies:

• Empathy and patience

• Attention to detail

• Conflict resolution

• Teamwork and collaboration

• Adaptability and resilience

Work Conditions:

• Full-time/part-time

• May include evenings, weekends, or holidays depending on business needs

• Remote or on-site options may be available

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13500 - ₹18500 per month + Incentives that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.