Customer Care Executive

Job Summary:

We are seeking a proactive and customer-focused individual to join our support team as a Customer Support – Chat Support Specialist. In this role, you will be responsible for providing real-time assistance to customers through our live chat platform, resolving inquiries efficiently while ensuring an excellent customer experience.

Key Responsibilities:

• Respond to customer queries promptly via live chat and other digital channels.

• Resolve product or service issues by clarifying customer complaints, determining the cause, and offering solutions.

• Guide customers through the features and usage of products/services.

• Escalate complex issues to appropriate internal teams when necessary.

• Maintain a high level of professionalism and empathy with customers.

• Document all customer interactions in the support system accurately.

• Achieve key performance metrics including response time, resolution time, and customer satisfaction scores.

• Stay updated on product knowledge, policies, and system changes.

Requirements:

• High school diploma or equivalent (Bachelor’s degree is a plus).

• Proven experience in customer support or a similar role (chat or digital support experience preferred).

• Excellent written communication skills in [language].

• Strong problem-solving skills and the ability to think on your feet.

• Comfortable multitasking in a fast-paced environment.

• Familiarity with CRM software, help desk systems, or chat platforms (e.g., Zendesk, Intercom, Freshdesk).

Preferred Qualifications:

• Experience in e-commerce, tech, or SaaS environments.

• Multilingual abilities are a strong advantage.

• Availability to work in rotating shifts, including weekends or holidays.

What We Offer:

• Competitive salary and benefits

• Flexible working hours

• Opportunity for growth and development

• Supportive and collaborative team culture

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹18500 per month + Incentives that depends on your interview. It's a Full Time job in Agra.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.