Customer Care Executive

10,000 - 20,000 /month

Jph It Solutions Private Limited

IT Park, Chandigarh

6 - 48 months Experience in Customer Support / TeleCaller

4 Openings

फुल टाइम

आवश्यक स्किल्स

Computer Knowledge

International Calling

जॉब हाइलाइट्स

Industry Type: BPO

Graduate and above

All genders

6 days working | Night Shift

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

Pay: From ₹20,000.00 per month

Job Description:

Company: SGK Business Support Services

SGK Business Support Services is seeking a dedicated and customer-focused Customer Support Executive to handle client inquiries, provide timely support, and ensure high levels of customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a service-oriented mindset.

Key Responsibilities:

Handle customer inquiries via phone, email, chat, or support systems
Provide accurate information about services, processes, and timelines
Resolve customer issues efficiently and professionally
Escalate complex issues to the relevant internal teams when required
Maintain detailed records of customer interactions and resolutions
Follow up with customers to ensure issues are fully resolved
Meet service level agreements (SLAs) and performance targets
Maintain a high level of professionalism and customer satisfaction
Coordinate with internal departments to ensure smooth service delivery
Adhere to company policies, procedures, and quality standards

Employment Terms & Benefits

Working Schedule: 5.5 days per week
Probation Period: 3 months
Holidays: UK Bank Holidays only
Salary Increment: Yearly performance-based increment
Performance Review: Annual appraisal based on KPIs and service quality

Job Type: Full-time

Work Location: In person

अन्य डिटेल्स

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Care Executive job

What are the eligibility criteria for this Customer Care Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-4 years of experience and skills like Computer Knowledge, International Calling for this Customer Care Executive job offered by Jph It Solutions Private Limited in IT Park, Chandigarh.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹10,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in IT Park, Chandigarh.
How many openings are available for this position?
Ans : There are 4 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in IT Park, Chandigarh.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling along with 1-4 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹10,000-₹20,000 per month. This is a Full Time opportunity and has 4 openings available.