Customer Care Executive

Job Title: Senior Customer Care Executive – US Process

Location: Bangalore
Experience: 2+ Years
Shift: US Shift Rotational shifts
Employment Type: Full-time

Job Summary:

We are seeking a skilled and customer-focused Senior Customer Care Executive to handle inbound and outbound customer interactions for our US-based clients. The ideal candidate will have at least 2 years of experience in international customer support and be comfortable working in a fast-paced, target-driven environment.

Key Responsibilities:

• Handle inbound and outbound customer calls, chats, or emails for US-based clients.

• Resolve customer queries efficiently and effectively while ensuring a high level of customer satisfaction.

• Document all customer interactions in the CRM system accurately.

• Identify and escalate priority issues to the appropriate departments.

• Meet or exceed daily and monthly performance targets (AHT, FCR, CSAT).

• Provide mentorship and support to junior team members when required.

• Maintain updated knowledge of company products, services, and policies.

• Work closely with the quality and training teams to continuously improve service delivery.

Requirements:

• Minimum 2 years of experience in a US-based customer care or BPO process.

• Excellent verbal and written communication skills in English.

• Strong problem-solving and conflict-resolution abilities.

• Experience with CRM tools (e.g., Salesforce, Zendesk, Freshdesk) is a plus.

• Flexibility to work in night shifts and rotational weekends.

• Ability to handle pressure and multitask in a fast-paced environment.

• Strong attention to detail and organizational skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., JONES RECRUITZO PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at JONES RECRUITZO PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.