Customer Care Executive

40,000 - 45,000 /month

Infosys

Sector V - Salt Lake, Kolkata

1 - 2 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Cab, PF

Job Description

1 year experience is mandatory in international customer support. with all the documents.

Required Skills:

Excellent verbal and written communication skills in English.
Strong problem-solving and analytical abilities.
Ability to handle international customers (US/UK/AU processes preferred).
Good listening skills and empathy towards customers.
Basic knowledge of CRM tools and customer service software.
Ability to work in rotational/night shifts.
Qualifications:
- Graduate in any discipline.
- Minimum 1 year of experience in international voice process/customer support.
  Key Responsibilities:
  - Handle international customer calls inbound in a professional and courteous manner.
  - Resolve customer queries, complaints, and issues effectively within defined TAT.
  - Provide accurate information about products, services, and processes.
    And the candidate is okay to relocate in bangalore or pune.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹40,000-₹45,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Customer Care Executive job is located in Sector V - Salt Lake, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹40,000-₹45,000 per month. This is a Full Time opportunity and has 25 openings available.