Respond to customer inquiries via phone, email, chat, or other communication channels.
Resolve customer complaints and provide appropriate solutions within the given timeline.
Maintain accurate records of customer interactions and follow-ups.
Coordinate with internal teams to address customer concerns effectively.
Provide product or service information to customers.
Ensure high levels of customer satisfaction and professionalism.
Escalate unresolved issues to the concerned department when required.
Follow company policies and service standards.
Good verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Ability to handle customer queries professionally.
Basic computer knowledge and familiarity with MS Office.
Ability to work in a team environment.
work from office
6 days working.
9:30am to 6:30pm