Customer Care Executive

5,000 - 20,000 /month

Hrta Planning Network Private Limited

Juinagar West, Mumbai

0 - 4 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Query Resolution

Job Highlights

Industry Type: Banking

Languages: Hindi, Tamil

All Education levels

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

We are Hiring customer support
Opening: juingar(Navi Mumbai)

Lang: English (fluent), Hindi, and any local language(Tamil specific)

Department: Customer Support Executive/Help Desk

Location: Juinagar

Qualification: 10th or Above

Work Mode: Work from Office

Job Summary: We are looking for a Help Desk Executive to provide technical and operational support to customers and field engineers using our POS (swiping) machines. The candidate will handle customer queries, troubleshoot device issues, and coordinate with the technical team to ensure smooth machine operation and customer satisfaction.

Key Responsibilities: Act as the first point of contact for customers and field staff for POS/swiping machine-related issues.

Handle inbound calls, emails, or chats to log customer complaints or queries.

Troubleshoot basic technical issues such as connectivity, printing, transaction errors, and device setup.

Guide customers through configuration steps and software updates.

Coordinate with field service engineers for on-site support when required

Preferred Skills: Experience in the banking/payment industry or POS device support.

Knowledge of terminal configuration and application installation. (Any BPO industry candidate preferred)

Familiarity with remote troubleshooting tools.

Work Schedule: Working Days: 6 Days (Monday to Saturday)

Working Hours: 10:30 AM to 7:30 PM
Advantage for Tamil language candidate
we can provide Tamil language

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Care Executive job

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have All Education levels with 0-4 years of experience can apply for this Customer Care Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹5,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Juinagar West, Mumbai.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 25 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Juinagar West, Mumbai.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Query Resolution with 0-4 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹5,000-₹20,000 per month. This is a Full Time job and has 25 openings.