Customer Care Executive

Job Summary:

We are hiring a Customer Support Executive to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all

times

• Responding promptly to customer inquiries

• Communicating with customers through various channels

• Acknowledging and resolving customer complaints

• Knowing our products inside and out so that you can answer questions

• Processing orders, forms, applications, and requests

• Keeping records of customer interactions, transactions, comments and complaints

• Communicating and coordinating with colleagues as necessary

• Providing feedback on the efficiency of the customer service process

• Ensure customer satisfaction and provide professional customer support

Requirements:

• Bachelor’s degree or equivalent

• Ability to stay calm when customers are stressed or upset

• Experience working with customer support and managing incoming calls and customer

service inquiries

• Identifying and assessing customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and

interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Who Should Apply for this role?

• Proven customer support experience or experience as a client service representative (0-2 years)

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication (Both written & verbal)

• Ability to multi-task, prioritize, and manage time effectively

Location: Gurgaon

Working Days: Rotational week

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.