Job Description:We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands — Flipkart.We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.Key Responsibilities:Handle customer queries and complaints via calls professionally and promptlyMaintain service quality as per Flipkart standardsEnsure quick resolution and customer satisfaction in every interactionUpdate call records and maintain accurate documentationCoordinate with internal teams to ensure issue closureMeet performance targets including attendance, quality, and productivityEligibility Criteria:Minimum education: 12th pass (Higher Secondary) or aboveMinimum 1 year of experience in any field/domainStrong fluency in both English and Hindi (verbal communication)Must be willing to work in rotational shiftsImmediate joiners will be given prioritySalary & Benefits:CTC: ₹26,000/monthTake-Home Salary: ₹22,000/monthAttendance Bonus: ₹3,500/monthPerformance Incentives: Up to ₹80,000/month based on KPIsInterview Process (Online):HR Screening RoundVersant Test (Level 5 qualification mandatory)Operations RoundClient Round (Final Selection)
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.
More about this Customer Care Executive job
What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹22000 per month that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Globiva.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 10 Customer Care Executive at Globiva
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.
Candidates can call HR for more info.
Read More
Other Details
No. Of Working Days
6
Benefits
Insurance, PF
Skills Required
Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process
Shift
Day
Salary
₹ 20000 - ₹ 22000
English Proficiency
Yes
Contact Person
Sparsh Raj
Interview Address
Marathalli
Posted 3 days ago
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A Naukri Group company
LoginHire Local Staff
20,000 - 22,000 /month
Globiva
Marathahalli, Bangalore
0 - 1 years Experience in Customer Support / TeleCaller
Full Time
