Customer Care Executive

Title: Customer Support Executive

📍 Location: Kadubeesanahalli, Bangalore

🏢 Company: Globiva

Job Description:

We are hiring Customer Support Executives for our Aditya Birla process at Globiva. The ideal candidate will be responsible for handling customer queries, providing accurate information, and resolving issues in a timely and professional manner.

Key Responsibilities:

Handle inbound/outbound calls or chat support for the Aditya Birla process.

Address customer inquiries and resolve concerns effectively.

Maintain a high level of professionalism and empathy while communicating with customers.

Update customer records accurately in the system.

Meet performance benchmarks in terms of quality, efficiency, and customer satisfaction.

Collaborate with team members and report issues/escalations to the team lead when necessary.

Requirements:

Education: Minimum 12th pass; Graduation preferred.

Experience: Freshers and experienced candidates are welcome.

Skills Required:

Good communication skills in English (additional regional language is a plus).

Customer-centric attitude and good problem-solving skills.

Basic computer knowledge and typing skills.

Compensation:

For Freshers: ₹18,000 in-hand

For Experienced Candidates: ₹26,000 CTC (Approx. ₹22,000 in-hand)

Other Details:

Work Type: Full-time, On-site

Working Days: 6 days a week (Sunday)

Thank you

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., GLOBIVA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at GLOBIVA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.