Customer Care Executive

24,000 - 30,000 /month

Ghs

Kudlu Gate, Bangalore

0 - 3 years Experience in Customer Support / TeleCaller

30 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Hindi, Kannada

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card

Job Description

We are looking for a Customer Support Executive to handle customer queries related to the Razorpay payment gateway and merchant services. The ideal candidate should possess excellent communication skills in English and Hindi. Knowledge of additional regional languages will be an added advantage.

Key Responsibilities

Handle inbound and outbound customer interactions via phone, email, and chat.
Assist customers with payment-related queries, transaction issues, account setup, and merchant onboarding.
Provide accurate information regarding Razorpay products and services.
Troubleshoot customer issues and coordinate with internal teams for resolution.
Maintain high levels of customer satisfaction and service quality.
Document customer interactions and update CRM systems accurately.
Meet defined productivity and quality metrics.

Required Skills & Qualifications

Graduate or Undergraduate with relevant customer support experience.
Excellent verbal and written communication skills in English and Hindi.
Knowledge of additional regional languages such as Kannada, Tamil, Telugu, Malayalam, Marathi, Bengali, or Gujarati is preferred.
Strong customer service orientation and problem-solving skills.
Basic computer proficiency and familiarity with CRM tools.
Ability to work in rotational shifts, including weekends if required.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹24,000-₹30,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kudlu Gate, Bangalore.
How many openings are available for this position?
Ans : There are 30 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
Where is this job located?
Ans : This Customer Care Executive job is located in Kudlu Gate, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-3 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹24,000-₹30,000 per month. This is a Full Time opportunity and has 30 openings available.