Customer Care Executive

Job Title: Customer Support Executive – E-commerce

Location: Bhiwandi

Salary: ₹40,000+ per month (based on experience and skills)

Experience Required: 3–4 years

Job Description:

We are looking for a Customer Support Executive with experience in the e-commerce industry. The ideal candidate will handle customer queries related to platforms, orders, and system processes, ensuring a smooth customer experience.

Key Responsibilities:

• Handle customer inquiries via calls, emails, and chat in a professional and timely manner

• Resolve customer complaints and provide appropriate solutions

• Coordinate with internal teams such as IT, logistics, warehouse, and operations

• Manage order tracking, returns, refunds, and escalations

• Maintain records of customer interactions and technical issues

• Escalate complex technical problems to the relevant teams

Requirements:

• 3–4 years of experience in customer support within the e-commerce industry

• Basic understanding of e-commerce platforms, payment gateways, and order management systems

• Strong problem-solving and analytical skills

• Excellent communication skills (verbal and written)

• Ability to handle high-volume queries and multitask

Preferred Skills:

• Familiarity with common e-commerce issues like payment failures, tracking errors, and platform bugs

If you have a blend of customer handling skills and technical understanding in the e-commerce domain, we’d love to connect with you on 8788357494-HR Poonam

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.