Customer Care Executive

Company: V5 Global
Job Title: Customer Support Executive – Bisleri Process
Location: Wagle Industrial Estate, Thane, Maharashtra
Work Mode: Work from Office
Industry: FMCG / Beverages
Employment Type: Full-time

About the Company

Bisleri International Pvt. Ltd. is a leading name in the packaged drinking water industry, committed to delivering safe and healthy drinking water to consumers across India. Join our customer support team and be part of a trusted brand known for service excellence and customer satisfaction.

Job Roles & Responsibilities

·       Handle inbound customer calls related to Bisleri products and services.

·       Address queries regarding orders, deliveries, product details, and service requests.

·       Resolve customer complaints effectively and escalate unresolved issues to the concerned department.

·       Maintain a positive, empathetic, and professional attitude toward customers at all times.

·       Accurately update customer interaction records in the CRM system.

·       Coordinate with logistics and sales teams to ensure timely deliveries.

·       Follow communication scripts and company guidelines.

·       Provide support via phone, email, and chat (if required).

·       Meet daily, weekly, and monthly targets for quality and productivity.

Required Skills & Qualifications

·       Minimum qualification: HSC (12th Pass); Graduates preferred.

·       0–4 years of experience in customer service (FMCG or call center experience preferred).

·       Strong communication skills in English, Hindi, and Marathi.

·       Basic computer literacy; familiarity with CRM systems will be an added advantage.

·       Good problem-solving skills and patience in handling customer queries.

·       Ability to work in a fast-paced and team-oriented environment.

Working Days & Timings

·       6 days working (Sunday fixed weekly off).

·       Day Shift: Between 8:00 AM – 8:00 PM (9-hour rotational window).

Salary & Benefits

·       Competitive salary: INR 15,000 – 18,000 CTC (approx.).

·       Opportunity to work with a leading brand.

·       Internal career growth opportunities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹19000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., FIRSTMERIDIAN GLOBAL SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at FIRSTMERIDIAN GLOBAL SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.