Customer Care Executive

Roles and Responsibilities:

• Help and guide customers in starting their journey on our product.

• Coordinating and setting up initial training sessions for the customers to provide them with confidence in the tool.

• To develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.

• Ensures all customers are successfully using the product or service they’ve purchased from the company.

• Need to be the first face for the customers and should be available to answer any inbound questions and provide support.

• Innovating in setting up communication infrastructure with the customers to get quick and real feedback.

• Tracking and reporting key client success metrics.

Preferred Skillset:

• Strong customer onboarding & training skills

• Excellent communication and relationship management

• Customer retention and lifecycle understanding

• Analytical mindset with reporting ability

• Good Excel knowledge

• Strong coordination & problem-solving skills

• Proactive feedback and client engagement approach

Skills & Qualifications:

• Excellent communication skills, with a client-focused attitude, empathy, and ability to relate to customer needs.

• Excellent organizational and planning skills, with a sharp focus on detail.

• Good understanding of SaaS solutions and related technology.

• Able to take a proactive approach to work and find teaching other people rewarding.

• Degree Preferred – Any Graduate (B.Com, M.Com, C.A Intern Preferred).

• Experience: 1-2 years.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.