Customer Care Executive

18,000 - 25,000 /month

Fintech Cloud Private Limited

Andheri (East), Mumbai

1 - 6 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Job Highlights

Industry Type: Loan/ Credit Card

Graduate and above

All genders

6 days working | Day Shift

Job Description

Job Title: Customer Care Executive

Experience: 1 -2 years

Location: Andheri East , Mumbai

Company: Fintech Cloud Pvt. Ltd.

About the Role

We are seeking a Customer Care Executive to handle inbound and outbound customer queries across multiple brands, with a focus on personal loans and other financial products. The role requires excellent communication skills, product knowledge, and the ability to provide prompt, accurate, and customer-friendly solutions over phone and email.

Key Responsibilities:

· Handle customer queries, complaints, and requests for multiple brands via phone calls, emails, and chat.

· Provide detailed product information and guidance related to personal loans and various financial products.

· Ensure accurate logging of customer interactions in the CRM system.

· Follow up with customers to resolve pending queries within defined TAT (Turnaround Time).

· Coordinate with internal departments (Sales, Operations, Finance) to provide timely resolutions.

· Maintain a high level of professionalism, empathy, and service orientation in every interaction.

· Educate customers on product benefits, eligibility criteria, documentation, and application processes.

· Escalate complex or unresolved issues to senior team members or managers as per process.

· Strive for first-call resolution and high customer satisfaction scores.

· Adhere to compliance and regulatory guidelines while handling customer data and queries.

Requirements:

· Graduate in any discipline (preferably Commerce/Finance background).

· 1–3 years of experience in customer service, preferably in BFSI (Banking, Financial Services & Insurance).

· Excellent communication skills in English and Hindi (knowledge of regional languages is an advantage).

· Strong knowledge of personal loans, credit cards, and financial products.

· Ability to multitask and manage queries across multiple brands.

· Proficiency in MS Office and CRM tools.

· Problem-solving mindset with attention to details

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling along with 1-6 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹18,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Andheri (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling along with 1-6 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹18,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.