Customer Care Executive

• Handle customer queries, complaints, and requests for multiple brands via phone calls, emails, and chat.

• Provide detailed product information and guidance related to personal loans and various financial products.

• Ensure accurate logging of customer interactions in the CRM system.

• Follow up with customers to resolve pending queries within defined TAT (Turnaround Time).

• Coordinate with internal departments (Sales, Operations, Finance) to provide timely resolutions.

• Maintain a high level of professionalism, empathy, and service orientation in every interaction.

• Educate customers on product benefits, eligibility criteria, documentation, and application processes.

• Escalate complex or unresolved issues to senior team members or managers as per process.

• Strive for first-call resolution and high customer satisfaction scores.

• Adhere to compliance and regulatory guidelines while handling customer data and queries.

Requirements:

• Graduate in any discipline (preferably Commerce/Finance background).

• 1–3 years of experience in customer service, preferably in BFSI (Banking, Financial Services & Insurance).

• Excellent communication skills in English and Hindi (knowledge of regional languages is an advantage).

• Strong knowledge of personal loans, credit cards, and financial products.

• Ability to multitask and manage queries across multiple brands.

• Proficiency in MS Office and CRM tools.

• Problem-solving mindset with attention to details

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.