A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 17,000 /month
F K Motiwala & Co
Crawford Market, Mumbai
1 - 2 years Experience in Customer Support / TeleCaller
Full Time
Job Type: Full-time, On-site (no work from home)
Location: Mumbai Crawford
About the Role -
We are seeking a professional, well-spoken female candidate to manage incoming customer queries across Instagram, WhatsApp, SMS, and email, and to handle general front-office responsibilities. The role requires excellent written and verbal English, strong organizational skills, a proactive attitude, and the ability to coordinate with staff to ensure tasks are completed.
Key Responsibilities
- Monitor and respond promptly and professionally to customer queries on Instagram, WhatsApp, SMS, and email.
- Answer incoming phone calls, handle customer requests, and escalate or resolve issues as needed.
- Prepare daily lists of all incoming queries (by channel) and compile a detailed daily report of actions taken and pending items.
- Perform basic office administration: create sales and expense vouchers, enter and update data in Excel, maintain records.
- Delegate routine tasks to staff and follow up to ensure timely completion.
- Maintain general office cleanliness and organization.
- Support other ad hoc administrative tasks as required.
Skills & Qualifications
- Female candidate (required).
- Excellent command of written and spoken English.
- Strong communication and customer-service skills; able to reply smartly and professionally.
- Comfortable answering and managing phone calls.
- Basic bookkeeping knowledge and experience creating sales/expense vouchers.
- Proficient in Microsoft Excel (data entry, basic formulas, tables).
- Good organizational skills, attention to detail, and ability to prioritize.
- Proactive, reliable, and presentable for in-office front-facing work.
Experience
- 1–3 years in customer support, front-desk, or office administration preferred.
- Prior experience managing social media or messaging platforms is a plus.
Working Hours & Compensation
- Working hours: 11:30 - 19:00 Mon - Sat
- Compensation: As per industry standards
