Customer Care Executive

Job Summary:

We are seeking a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction. You will be the first point of contact for our customers and play a crucial role in delivering an excellent service experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.

• Resolve customer complaints and issues effectively and efficiently.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Maintain customer records by updating account information.

• Follow communication procedures, guidelines, and policies.

• Collaborate with other departments to resolve complex customer issues.

• Escalate unresolved issues to the appropriate internal teams.

• Provide feedback on the efficiency of the customer service process.

• Meet personal/team performance targets and customer service KPIs.

Qualifications and Skills:

• High school diploma or equivalent; Bachelor's degree preferred.

• Proven customer support experience or experience as a client service representative.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Customer orientation and ability to adapt/respond to different types of characters.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., ELITE MANPOWER AND TRANING ACADEMY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 25 Customer Care Executive at ELITE MANPOWER AND TRANING ACADEMY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.