International Voice Process

Job Roles & Responsibilities

 As an Executive - Customer Service, you will be responsible to communicate with consumers of

healthcare and telecommunication providers in the United States to collect on overdue and

unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and

negotiating for the overdue payment, on behalf of the client.

 Utilize effective verbal communication and customer service skills while communicating with

customers to resolve the account delinquency.

 Able to manage difficult customer issues while working in a fast paced environment

 Determine the reason for delinquency and best course of action to assist our Borrowers.

 Engage our consumers with the highest level of respect and dignity.

 Document all collection efforts for each assigned account in accordance with established

procedures and compliance policies.

 Communicate professionally and regularly with leadership and peers on status of accounts,

escalations in accordance with established standards.

 Ensure all accounts in assigned lists are managed accurately and timely.

 Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound)

environment.

 Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work

date follow up assignments

Candidate Requirements

 Good written and oral communication skills

 Third-party collections experience preferred (Medical or Telecom)

 HSC passed [10+2]

 This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

 Sunday fixed Off & Alternate Saturday Working

•Interested candidates can share their resume on 7757922275 or at khateja.sayyed@in.credencerm.com•

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹60000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., CREDENCE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 10 International Voice Process at CREDENCE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Flexible Shift.