Customer Care Executive

About the Role

We are looking for enthusiastic and customer-focused individuals to join our Customer Service team. The ideal candidate should have strong communication skills and a willingness to learn and grow in a fast-paced environment. Freshers and experienced professionals are welcome to apply.

Key Responsibilities

• Handle inbound calls, chats, and email queries from customers.

• Provide accurate information and resolve customer issues efficiently.

• Maintain a high level of professionalism and customer satisfaction.

• Follow standard operating procedures (SOPs) and maintain service quality.

• Coordinate with internal teams for issue resolution when required.

• Adhere to shift schedules, weekly offs, and performance expectations.

Eligibility Criteria

• Minimum qualification: HSC (12th Pass is mandatory)

• Freshers and experienced candidates can apply

• Good communication skills required

• PAN Card is mandatory

• Must be willing to work in rotational shifts and rotational weekly offs

• No night shifts for female candidates

• Immediate joiners preferred

Salary Details

• Fresher: ₹16,500 in-hand (₹20,000 CTC)

• Experienced: ₹17,500 in-hand (₹22,000 CTC)

• Email Customer Service: ₹16,000 – ₹21,000 in-hand

Required Documents (For Experienced Candidates)

• Offer Letter from previous employer

• Experience Letter

• Last 3 months’ Salary Slips

• PAN Card (mandatory for all candidates)

Skills Required

• Excellent verbal and written communication

• Customer-centric attitude

• Problem-solving and active listening skills

• Ability to multi-task and manage time effectively

• Willingness to work in rotational shift environment

Why Join Us?

• Attractive salary packages

• Opportunity for career growth

• Supportive and dynamic work environment

• Chance to work across different customer service platforms—Inbound, Chat, Email, SSU

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.